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Sabre Power Assistant
DESCRIPTION
A robotic application that automates routine customer service tasks such as, searching for low fares, requesting seat assignments and trying to clear waitlists. Ideal for travel agencies that want to automate their quality control processes.
Key Benefits
- Automates repetitive processes
- Provides non-stop customer service
- Increases productivity — agents can spend more time on customer-building activities
- Provides flexibility — you determine when tasks take place
Features
Think of the Sabre® Power Assistant™ as your automated customer service assistant. While running on a server or a dedicated workstation, this exceptional application works on your behalf. It helps alleviate many of the routine tasks associated with completing a transaction or closing a sale. Set the Power Assistant to run any time of the day, up to three times a day, seven days a week. Your workload will be streamlined considerably.
The Power Assistant application provides the opportunity to tailor each search to meet your individual business requirements. This application also uses a modular design to effectively perform each task. Each module runs one task at a time — when one module completes a task, the next one begins. It’s that efficient and easy. The Power Assistant robotic application can help you with the following:
- Searches for availability to confirm waitlisted segments — This module automatically processes specified segments to efficiently complete repetitive waitlist clearance tasks.
- Requests desired seat assignments — Provide enhanced customer service to your most important clients by obtaining their desired seat selection. This module gives you the ability to document remarks regarding the carrier’s response if a seat is not available.
- Conducts searches for low fares — This module uses our Bargain FinderSM Plus feature to search for lower fares and to reduce the number of connections when available. The low-fare search module uses remarks specified by the agent, including preferred carriers, desired airport connections and passenger type. It provides customer satisfaction at the lowest possible price. Power Assistant lets you choose to rebook or just remark the record with the lower fare information.
Access
The Power Assistant tool is downloadable from a secured Web site for Sabre ConnectedSM travel agencies. For secure access available upon purchase, please contact your local Sabre Travel Network account executive.
Where Available
Power Assistant is available in:
Canada (English)
Latin America (English, Spanish and Portuguese)
United States (English)
Technical Requirements
Hardware Requirements
Minimum:
- 256 MB RAM
- 733 Pentium III class 733 MHz
- 100 MB of free disk space
- Windows ’98 or newer versions
- Microsoft Internet Explorer 6 or most recent IE version plus most recent service pack recommended
Recommended for Optimal Performance:
- 512 MB RAM
- Pentium IV 2 GHz
- 150 MB free disk space
- Windows ’98 or newer versions
- Microsoft Internet Explorer 6 or most recent IE version plus most recent service pack recommended
Software Requirements
- Open Systems Client
- Sun JVM version 1.4.203 international
Network Requirements
- Internet access for download
- Sabre® system connectivity
Databases Supported
Power Assistant can be customized to integrate with SQL, Microsoft Access, and Oracle databases using the Sabre® Qik® Developer tool.
learn more
Product Profile (Spanish - .pdf)
Product Profile (Portuguese - .pdf)
Training And Support
Users of Sabre Power Assistant should have a good working knowledge of the Sabre® global distribution system formats. We also offer training tools and resources at our Agency eServices Web site. Our Application Support Desk is available by calling 866 334 7551.
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